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Common Questions

Welcome to Cannabis 101. Get your qustions answered.

The process of ordering cannabis online is a new experience for most people. Flower Market is here to make it a seamless, enjoyable process for you. Below, we have answered all the common questions we’ve heard in our travels. If there’s a question we have an answered you can always contact us to ask us a question directly.

What do I need to sign up?

For recreational marijuana orders and delivery, a valid state issued ID or driver’s license or passport showing that you are over 21 years of age.

If you live in an area that currently only allows medical marijuana sales, a valid ID and a valid California medical marijuana card issued from the county.

A working phone number which can receive calls and texts.

90% of communication from drivers to consumers happens via text message. If you do not have a smartphone or cell phone compatible with SMS, there is a high likelihood that order attempts could result in cancelation.

A form of payment (cash only – cards are coming soon).

Do I need to create an account?

No, you do not need to create an account to place an adult-use cannabis order. We advise making an account to take advantage of member discounts, promo and special offers from Flower Market.

Upon delivery you will need to show your driver your ID or if you are a medical cannabis patient, your county issued medical marijuana card.

What happens after I place my order?

After you place your marijuana delivery order, you will receive a text message confirming the status of your order. You can reply to this message to communicate with customer support and ask any questions you may have.

Once your order is packed and the driver is headed your way, you will receive an automated text confirming the ETA. You can communicate with the driver in case there are any special delivery instructions.

The driver will come to your door  to verify your age, your identity, receive payment and sign for the order before delivering the product.

After you receive your order, please check to make sure the contents are correct. Contact the driver if the items are not what you ordered. If the driver already left, call or text customer support.

Please be at the location when the driver arrives, we cannot wait longer than five minutes if you are not there.

How do I contact customer support?

Customer support can be reached via call or text anytime during business hours at (844) 420-3030.

You can email us anytime at hello@flowermarket.delivery

Do you delivery to medical and adult use cannabis consumers?

We serve both medical cannabis patients and recreational adult use marijuana consumers in Palm Springs.

What hours are you open for delivery?

We cannot fulfill orders past 10 p.m. All orders must be delivered and signed for before 10 p.m. per state compliance regulations. If we are unable to deliver your order before 10 p.m., we will move your order to the next day. Dispatch will contact you to figure out the next best delivery time.

To help ensure your on-demand order is received that day, last call is now 8:30 p.m. for the Coachella Valley and 6 p.m. for Banning & Beaumont regions.

What forms of payment do you accept?

We accept cash and debit cards upon delivery. We do not accept credit cards, Venmo, Paypal or other digital payments.

Do I tip the driver?

Drivers work hard to provide a top-notch service. They always appreciate an acknowledgement of their dedication to a quality experience for you.

Do you service the entire Coachella Valley with cannabis delivery?

We are rolling out our service to more cities in the valley as business licenses are approved.

Currently we deliver cannabis to Palm Springs, Cathedral City, Palm Desert, Rancho Mirage, Desert Hot Springs, Morongo, Indio and Coachella.

We will update this section when we service more cities.

What types of locations do you deliver to?

We like to keep deliveries convenient and discreet. We will deliver to your home, hotel, hospital, senior center, golf course or business.

We will NOT deliver to a random address or in public on the street.

We cannot deliver to any address on U.S. Federal property, including parks.

What is on demand delivery?

On demand deliveries are available 10am – 10pm and are typically fulfilled within a short time window. The on demand menu is a selection of our best products in all categories to give you a variety of quality options.

Sometimes our drivers will run out of certain inventory items while on their routes. Our drivers are trained to suggest similar products if a particular one is out of stock.

If there are special marijuana products that you want, please contact customer support to make sure the driver has what you want.

How do I sign up for delivery if I am a medical cannabis patient?

Sign up occurs on the web page that displays our cannabis menu. Click the navigation to sign into our system.

You’ll need to upload your state-issued ID, your county issued medical card and other information requested in the sign up process.

How do I sign up for delivery if I am a recreational cannabis consumer?

Sign up occurs on the web page that displays our cannabis menu. Click the navigation to sign into our system.

You’ll need to upload your state-issued ID and other information requested in the sign up process.

How are cannabis taxes calculated?

There are three types of taxes consumers may see on their receipt:

  • CA Excise Taxes – 15%
  • Local Cannabis Taxes – 10% (Will vary by city)
  • Sales Taxes – 9.25%

Who is exempt from cannabis taxes?

Consumers with state-issued MMID cards are exempt from paying Sales Taxes on their purchases, but must still pay the Excise and Local Cannabis Taxes.

How are cannabis tax dollars used?

With regulated cannabis comes taxes necessary to pay for the implementation and enforcement of these new regulations, as well as a host of other benefits for the state and local jurisdictions, including funding for research on the newly legalized cannabis market, developing a test for impaired driving, community reinvestment and research on the pharmacological impacts of cannabis.

My order got cancelled. What happened?

We are sorry to hear that your order was canceled. We always expect to complete every order, but a few factors can sometimes get in the way.

Here are some possible reasons as to why your order was canceled as well as a couple of recommendations to prevent this in the future:

Your driver could not reach you upon arriving at your delivery address.

  • Your driver will often contact you via phone when they arrive at your location, so please ensure that your contact information is current and you are ready to receive both calls and texts during a delivery. For this reason, we require SMS enabled phones.

  • Your driver was unable to locate you at the delivery location.

    • Drivers can arrive surprisingly fast, so always be ready at the location you input before placing an order.

  • The delivery location you input was different than your actual location.

    • Always double check the delivery info before requesting an order as the driver cannot leave the product anywhere except in your hands.

  • Car troubles or other unforeseen hindrances have prevented the driver from completing your request.

    • Unfortunately, certain elements are out of our hands, and we have to cancel a delivery from time to time. If an order is canceled, you will not be charged, and you can simply place a new order.

  • Your order was placed too close to closing time.

State laws do not permit marijuana deliveries after 10:00 PM (PST).  We try to shut off ordering so that no orders can be placed that will result in a delivery being made after 10:00 PM (or earlier based on your local laws). If you are able to complete an order that will result in the delivery being made after 10:00 PM, we may need to cancel it.

I don't see the product that I want on your menu.

Our menu is constantly evolving to offer only the best brands and products in California’s legal cannabis industry.
If you don’t see a product that you’re looking for, please feel free to send us an email.hello@flowermarket.delivery

Or give us a call at (844) 420-3030. and we’ll be happy to get that product on the menu for you.

In the meantime, customer support will be able to suggest a similar product that we do carry.

Do you have a delivery fee?

We do not have a delivery fee, just a $40 minimum to most cities in the Coachella Valley.

The minimum for Indio and Coachella is $60.

Get 10% Off Your First Order

Enjoy a delightful cannabis delivery experience from our friendly team at Flower Market cannabis delivery. We’re honored to earn your trust.

CODE: FIRST10

  • Mog_3825 Avatar
    Mog_3825

    Second time using them, great experience even given the global circumstance. Will definitely be ordering from them again. -

    amanda rose Avatar
    amanda rose

    Excellent flower and other products. Satisfied my needs. Definitely recommend trying. Also very nice customer service. That's a big plus for me. -

    David Markson Avatar
    David Markson

    The store kept me informed of any delay and a good estimate of time of arrival. The package contained exactly what I ordered. Very nice... read more -

  • Brett Sealander Avatar
    Brett Sealander

    Very professional business. Website is very nice and easy to navigate. They respond very quickly in text and are very nice. Most likely will be... read more -

    Elissa Canepa Avatar
    Elissa Canepa

    Great product love me some curated cannabis with desert horizon top shelf flower- thank you -

    Forrest Schasker Avatar
    Forrest Schasker

    Excellent customer service high quality goods. The people are the nicest people ever. Highly recommend -

  • Juliet Hydewhite Avatar
    Juliet Hydewhite

    First time customer. Great communication! Great prices! Great choices! Will definitely use again. Thank you Flower Market!

    This is a really good company. Very easy to...
    read more
    -

    Michelle Kaylan Avatar
    Michelle Kaylan

    Always quality product, discerning folk with a good nose for weed! Plenty of variety too - I love the edibles and tinctures, as well... read more -

    Alex Maestas Avatar
    Alex Maestas

    I absolutely love this place. The product is amazing and the drivers customer service is top notch too! Highly recommend! -

  • Michael Braddy Avatar
    Michael Braddy

    Great service, I ordered late and still was able to receive my delivery. The driver even had papers since I forgot to order them. I... read more -

    Chris Zander Avatar
    Chris Zander

    They actually have true genetics. Old school ones that are still an early generation. The Blue Dream and Sour Diesel reminded me of my first... read more -

    Janet Session Avatar
    Janet Session

    Love what they do. Great service & Communication. Easy to order and they are prompt with delivery. I like this service because what they have... read more -

  • compassionfc . Avatar
    compassionfc .

    Fair pricing and real-time updates on where your driver is. Super convenient! Definitely ordering from here again (: -

    Alicia Upchurch Avatar
    Alicia Upchurch

    Amazing service! Detailed and specific recommendations. Speedy, friendly, and included a 1 cent gift for first time customers. I see why they’re the top delivery service! -

    Shelbi Lackey Avatar
    Shelbi Lackey

    Their website is very user friendly and pricing is fair. Love real-time updates so I know where my driver is! Definitely ordering from here again... read more -

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We are offering Scheduled Orders and On Demand

Browse the entire menu and schedule an order up to 24 hours in advance. If you need something quickly, browse our limited menu of on demand items. Please be home and ready with payment to receive either type of order.